Blastrac Return & Shipping Policy

This document is to be used as a guide for Return policies, Shipping policies and other procedures for BLASTRAC® products.

Return Policy:

  1. Blastrac warrants its products against defects in material and workmanship under normal and proper use. See Blastrac Warranty Policy. This does not include expendable parts such as, but not limited to, blades, blast wheel, wear plates, liners and seals.
  2. The obligation under this Return is strictly limited to the replacement or repair, at Blastrac’s option, of machines and does not include the cost of transportation, loss of operating time, or labor.
  3. This Return does not apply to failure occurring as a result of abuse, misuse, negligence, corrosion, erosion, normal wear and tear, alterations or modifications made to the machine without express written consent of Blastrac.
  4. To return parts or for warranty consideration, please call Blastrac Customer Service at 
    800-256-3440. Your customer service representative will obtain the necessary information to complete the Blastrac Returned Merchandise Authorization (RMA) Form. Blastrac will then send the RMA form to the customer authorizing the return of the parts for warranty evaluation. The parts must be received within sixty (60) days following the RMA origination date or the warranty claim will be denied. Once the parts are received they will be evaluated for warranty.
    If the customer cannot wait for the evaluation/replacement of the parts during this process, the customer must issue a new purchase order to Blastrac for the replacement parts before they can be shipped. Once the evaluation process is complete and parts are deemed a valid warranty claim, a credit will be issued against this invoice.
  5. Written authorization to return merchandise must first be obtained from Blastrac.
  6. Blastrac reserves the right to inspect and make the final decision on any merchandise returned.

There is a restocking fee of 25% on all returned items.

  1. Blastrac offers no Return with respect to accessories, including but not limited to, engines, motors, batteries, tires and any other parts not manufactured by us but which the original manufacturer warrants.
  2. Blastrac reserves the right to make product changes or improvements without prior notice and without imposing any obligation upon itself to install the same on its products previously sold.
  3. Blastrac reserves the right to establish specific Return/Warranty terms for used or demo machines on an individual transaction basis. Invoices covering such merchandise will clearly state the provisions of the applicable Return for each specific transaction.
  4. WE DO NOT AUTHORIZE ANY PERSON, REPRESENTATIVE OR SERVICE OR SALES OUTFIT TO MAKE ANY OTHER RETURN OR TO ASSUME FOR US ANY LIABILITY IN CONNECTION WITH THE SALE OF OUR PRODUCTS OTHER THAN THOSE CONTAINED HEREIN.
  5. UNDER NO CIRCUMSTANCES SHALL BLASTRAC BE LIABLE TO CUSTOMER OR ANY OTHER PERSON FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF ANY RETURN OR FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER, INCLUDING WITHOUT LIMITATIONS, DAMAGES FOR ANY LOSS OF GOODWILL, WORK STOPPAGE, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES.
  6. BLASTRAC MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE WITH RESPECT TO THE BLASTRAC PRODUCTS SOLD PURSUANT THERETO.

BLASTRAC SHIPPING POLICY

  • It is the policy of Blastrac to provide reliable shipments at a reasonable cost to the company and its customers. The following is the policy for freight charges and criteria:
  • All orders for Machinery and/or Steel Shot are shipped freight collect or third party billed.
  • Expedite fee of $35 will be added to all orders requiring next day and second day shipments
  • There is a restocking fee of 25% on all returned orders.
  • Customer will pay freight for all Drop Shipment orders for parts and consumables

EXCLUSIONS/LIMITATIONS

  • Blastrac reserves right to combine multiple prepaid freight orders for a single shipment.
  • All international orders and shipments are final and freight collect or third party billed.
  • Blastrac will not take back any product shipped outside of the USA or Canada.

If a shipment is determined to be “freight allowed” and a customer requests a specified carrier that is more costly than the Blastrac Preferred carrier, the customer will be charged all additional freight costs.

Legal Notices

General Notice:
Blastrac strives to ensure that the information contained in this website is accurate and reliable. However, Blastrac and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, Blastrac disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website, including without limitation the merchantability or fitness for any particular purpose. Blastrac will not be liable or responsible for any damages or injuries caused by use of this website (such as viruses, omissions or misstatements). Blastrac may from time to time revise the information, services and the resources contained in this web site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall Blastrac be liable for any indirect, special, incidental, or consequential damages arising out of any use of the information contained herein.

Hyper-Link Notice:
The website may link to sites not maintained or related to Blastrac. Hyper-text links are provided as a service to users and are not sponsored by or affiliated with this website or Blastrac. Blastrac has not reviewed any or all of the sites hyper-linked to or from this website and is not responsible for the content of any other sites. The links are to be accessed at the user’s own risk, and Blastrac makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyper-linked to this website. Further, Blastrac does not implicitly endorse third-party sites hyper-linked to this website.

Copyright Notice:
The graphic images, buttons and text contained in this website are the exclusive property of Blastrac and, except for personal use, may not be copied, distributed, displayed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Blastrac.

Trademark Notice:
This web site contains many of the valuable trademarks owned and used by Blastrac, and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. This site may also contain trademarks owned by others. These trademarks are proprietary property that are protected by law. Any use of these proprietary marks by others must include the appropriate TM or registration mark and a notation covering the proper owner of the trademark.

Blastrac and Diamatic are trademarks owned by Blastrac, NA.

Blastrac Physical Address:
13201 N Santa Fe Ave.
Oklahoma City, OK 73114

Privacy Policy

To Whom This Statement Applies
This Statement only applies to Blastrac, NA. This Statement does not apply to affiliated entities of Blastrac, NA or to third parties. This policy is not intended to govern any existing or future web sites and/or services operated by third parties or companies affiliated with Blastrac, NA.

The Personal Information We Collect and How It Is Gathered
We may also sell, transfer or otherwise disclose Personal Information including but not limited to your name and mailing address, in connection with a fundamental corporate change such as a merger, consolation, or the sale of substantially all assets. 

How We Use Your Personal Information
We use your Personal Information to respond to and fulfill your requests for Blastrac, NA’s products and services and to market our products and services, including:

  • to send you our catalogs and other offers through the mail    
  • to send you our email newsletters and specials offers    
  • to improve our web site, customer service and merchandise selections

If you are a Citizen of Canada
Canadian citizens except under circumstances defined by law are entitled to access your Personal Information collected by Blastrac, NA by writing to: Customer Service, Blastrac, 13201 North Santa Fe Avenue, Oklahoma City, OK 73114, USA. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the Personal Information about you that we have collected is incomplete or inaccurate, Blastrac, NA will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our Personal Information management, to access, correct or have us investigate any matters in relation to your Personal Information, please contact Customer Service at the address provided above or by calling toll-free at 1-800-256-3440. 

The Personal Information We Share and With Whom We Share It
We may share segments of your Personal Information with our affiliated entities (such as distributors) as necessary to complete a transaction that you specifically request. We may share your name, company name, zip code, email address, and telephone number after you access our web site and voluntarily provide this information. For information on how to instruct us not to use your Personal Information for these purposes, see “How You Can Control the Use of Your Personal Information” below. 

On occasion we may share your name and email address with our email service providers who deliver promotions such as email newsletters and special offers, but their use of this information is restricted to purposes connected with their administration and delivery of our email program.

We may also sell, transfer or otherwise disclose Personal Information including but not limited to your name and mailing address, in connection with a fundamental corporate change such as a merger, consolation, or the sale of substantially all assets. 

How You Can Control the Use of Your Personal Information
We give you choices and control over the collection and use of your Personal Information. You can update Personal Information, remove your email address from our email-marketing list or remove your name from our catalog mailing list. There are known methods that spammers can use to hide their identity by using other people’s email address to send out emails. Blastrac, NA does not rent or sell its email address lists. If you have any question about the genuineness of an email you receive that appears to be from Blastrac, NA, contact us at info@blastrac.com and do not furnish personal information in response to the email.

How You Can Control Email Marketing You Receive From Us
Via blastrac.com, you have the opportunity to choose to receive email promotions such as newsletters and/or special offers that can be canceled at any time. If you choose not to sign up for this promotional email service, we will send you only email that relates to your specific email inquiries. If your email address was given to us by affiliated entities or third parties that have your permission to share your Personal Information, you can choose not to receive email promotions from us in the future by canceling at any time.

Other Types of Information We Gather, How It is Used and Our Use of Gifs and Cookies
We use technology to collect anonymous, non-personal information about how our site is used. We use this information to improve our site and on occasion we may share this information with our affiliates or other third party companies to show the amount of interest in our site for advertising purposes and to help us plan for technical improvements. This information will not identify you or any other user of our web site as an individual. We may use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. We use cookies to understand how our site visitors click to our site and what pages they view during their visit.

How We Protect Your Personal Information
Blastrac, NA has implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict your Personal Information to employees (or people working on our behalf and under confidentiality agreements) who need to know your Personal Information in order to provide products and services that you request.

Our Policies Regarding Children
We do not sell products for purchase by children. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. We will not knowingly collect personal information about any person under 13 years of age. If you believe that we have information from or about anyone under 13 years of age, please notify us by email at info@blastrac.com

Warranty

Standard Equipment Products:

Blastrac warrants its Blastrac Standard Equipment Products against defects in quality of material and workmanship, under normal and proper use for a period of 1 Year from the date of delivery, as noted on the returned warranty registration card, or, in the case of Rental Fleet Machines180 Days from the date of assignment to Rental Fleet. This warranty is non-transferable and is extended to machines purchased and entered into the normal service of surface preparation by a recognized professional or qualified contractor. Blastrac makes this warranty only to the buyer who purchases the products directly from Blastrac or its Authorized Distributor. This warranty does not include consumable parts such as, but not limited to, blades, blast wheels, wear plates, liners, seals, and electrical components. All purchased parts utilized in the manufacture will be honored to the original manufacturer’s specified warranty.

If the buyer does not return the warranty card or register the product online at www.blastrac.com within 30 days after taking delivery of Blastrac Standard Equipment Products, the warranty period is limited to 6 months from the date of delivery noted on shipping receipt.

Hand Tool Products:

Blastrac warrants its BLASTRAC Hand Tool Products, including hand grinders and accessories, against defects in material and workmanship under normal and proper use for a period of 90 days from the date of delivery or, in the case of Rental Fleet Machines, from the date of assignment to a Rental Fleet.  Blastrac makes this warranty only to the buyer who purchases the products directly from Blastrac or its authorized distributor.  This warranty does not include expendable parts such as blades.

If the buyer does not return the warranty card, or register online at www.blastrac.com within 15 days after taking delivery of Blastrac Hand Tool Products, the warranty period is limited to 30 days from the date of delivery noted on shipping receipt. 

Warranty Terms and Conditions:  

1. Blastrac’s obligation under this warranty is limited to the replacement or repair, at Blastrac’s option, of products and does not include, labor, the cost of transportation, loss of operating time, or normal maintenance services.  

2. This warranty does not apply to failure occurring as a result of abuse, misuse, negligence, corrosion, erosion, normal wear and tear, alterations or modifications made to products without the express written consent of Blastrac.  

3. The buyer must submit all warranty claims no later than thirty (30) days after buyer becomes aware of the basis for any such claim, or should have become aware of the basis for any such claim in the exercise of reasonable diligence.  

To return parts for warranty consideration, please call Blastrac Customer Service at 800-256-3440.  Your customer service representative will obtain the necessary information to complete the Blastrac Returned Merchandise Authorization (RMA) Form. Blastrac will then send the RMA form to the customer authorizing the return of the parts for warranty evaluation.  The parts must be received within sixty (60) days following the RMA origination date or the warranty claim will be denied. Once the parts are received they will be evaluated for warranty. 

If the customer cannot wait for the evaluation/replacement of the parts during this process, the customer must issue a new purchase order to Blastrac for the replacement parts before they can be shipped.  Once the evaluation process is complete and parts are deemed a valid warranty claim, a credit will be issued against this invoice. 

4. The buyer may not return Blastrac products without written authorization to do so through a Blastrac RMA.  

5. Blastrac reserves the right to inspect and determine the scope of its warranty responsibilities for any returned Blastrac products.  

6. Blastrac makes no warranty with respect to accessories it does not manufacture, including but not limited to, engines, motors, batteries, tires and all other parts. See component manufacture warranty.

7. Blastrac reserves the right to make product changes or improvements without prior notice and without undertaking any obligation for such changes or improvements on previously sold products.  

8. The above warranty conditions can only be altered by Blastrac. Blastrac must confirm alterations in writing for each specific transaction.  

9. Blastrac reserves the right to modify this warranty for used or demo products on an individual transaction basis. Blastrac will include warranty modifications on its invoices for used or demo products.  

10. BLASTRAC DOES NOT AUTHORIZE ANY PERSON, REPRESENTATIVE, SERVICE OR SALES OUTLET TO MAKE ANY WARRANTY DIFFERENT FROM THIS PRODUCT WARRANTY.  

11. EXCEPT FOR ITS PRODUCT REPAIR OR REPLACEMENT OBLGATIONS DESCRIBED IN THIS PRODUCT WARRANTY, UNDER NO CIRCUMSTANCES SHALL BLASTRAC BE LIABLE TO THE BUYER, OR ANY OTHER PERSON, FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE BLASTRAC PRODUCT, OR FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER, INCLUDING WITHOUT LIMITATIONS, DAMAGES FOR ANY LOSS OF GOODWILL, WORK STOPPAGE, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES.  

12. BLASTRAC MAKES NO OTHER PRODUCT WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

This Product Warranty Effective January 1, 2010.

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